What should I wear or bring to the appointment?

During treatment we recommend you wear comfortable, loose fitting clothing such as sports attire. If needed, provide shorts and t-shirts at our centres. During the session, you may be required to remove certain articles of clothing to allow for a detailed assessment or treatment.

Please also bring along your doctor’s referral, insurance card and investigation reports suchs as X-ray, MRI scans or medical reports if you have them.

How do I book an appointment?

To book an appointment, you can call our friendly reception team, Wellington St. (852) 2530 0073 or World-Wide House (852) 2530 3022 during office hours. For appointments which are not on the same day, you can also book via our Online Booking Page.

How do I change or cancel my appointment?

To change or cancel your appointment, please call our reception team at Wellington St. (852) 2530 0073 or World-Wide House (852) 2530 3022. Kindly note that if less than 24 hours notice is given for cancellation, a cancellation fee may be charged.

What are the payment methods available?

You will be requested to pay on the day of appointment. Our Wellington Street Branch accepts cash, cheques, Visa, Mastercard, EPS or UnionPay. Our Jardine House Branch accepts cash, Visa, Mastercard, American Express, EPS and UnionPay. We also accept direct billing for several insurance plans from AXA, BUPA, and CIGNA. Do check with our friendly reception team for the most updated information. 

How long are the sessions?

Each session is 40 mins, but do arrive 5 to 10 minutes early to allow for registration.

Before I make a physiotherapy appointment, do I need to see a doctor first to get a diagnosis of my issue?

You do not require a doctor’s referral to see a physiotherapist in Hong Kong, however you may need to see a doctor if you plan to make an insurance claim. Our physiotherapists will help perform an assessment and give you a diagnosis, and then provide you with appropriate treatment goals and options. Our physiotherapists may refer you onto a doctor or orthopaedic specialist if further investigation or a second opinion is needed.

How do I claim for physiotherapy through my insurance?

This is dependent on your insurance plan and policies, so it may be best to check with your insurer to find out the process. Many insurance plans require a doctor’s referral for physiotherapy in order for you to be reimbursed for your physiotherapy sessions. It is best to check with your company or insurer regarding your insurance plan and their requirements.

We accept Direct Billing from a variety of insurance partners. Some are listed below:

  • BUPA Gold Card
  • BUPA Healthnet
  • BUPA Global
  • AXA PPP International
  • Cigna International

What is the difference between treatments provided by physiotherapists, osteopaths and chiropractors?

We are all allied health professionals that treat musculoskeletal conditions. The techniques we use can be similar, yet have their differences as well.

Physiotherapy will use mobilisations, manipulation techniques, soft tissue techniques, and exercise therapy to treat injuries and pain. Physiotherapy will also focus on patient awareness and education so that the patient understands the causes behind the injury and can work on preventing future injuries.

Can I bring a chaperone to my session?

Yes, you may bring a chaperone if you wish to.

Are the centres open during inclement weather such as Typhoon Signal No. 8 or Black Rain?

Our centres will be closed during Typhoon Signal No. 8 and Black Rain. For more information, please refer to our Weather Policy Page.